ID: 11813
Tech
This apparently was a real memo sent at a computer company to its employees in all seriousness.
This memo is from an unnamed computer company. It went to all field engineers about a computer peripheral problem. The author of this memo was quite serious. The engineers rolled on the floor.
"Mouse Balls"
Mouse balls are now available as FRU (Field Replacement Units).
Therefore, if a mouse fails to operate or should it perform erratically, it may need a ball replacement. Because of the delicate nature of this procedure, replacement of mouse balls should only be attempted by properly trained personnel.
Before proceeding, determine the type of mouse balls by examining the underside of the mouse. Domestic balls will be larger and harder than foreign balls. Ball removal procedures differ depending upon the manufacturer of the mouse. Foreign balls can be replaced using the pop-off method. Domestic balls are replaced by the twist-off method. Mouse balls are not usually static sensitive. However, excessive handling can result in sudden discharge.
Upon completion of ball replacement, the mouse can be used immediately.
It is recommended that each replacer have a pair of spare balls for maintaining optimum customer satisfaction.
Any customer missing his balls should suspect local personnel of removing these necessary items.
ID: 115
Tech
I called a company and asked to speak to Bob. The person who answered said, "Bob is on vacation. Would you like to hold?"
I worked with an individual who plugged their power strip back into itself and for the life of them could not understand why their computer would not turn on.
"Do you know anything about this fax-machine?"
"A little. What's wrong?"
"Well, I sent a fax, and the recipient called back to say all she received was a cover-sheet and a blank page. I tried it again, and the same thing happened."
"How did you load the sheet?"
"It's a pretty sensitive memo, and I didn't want anyone else to read it by accident. So I folded it so only the recipient could open it and read it."
I recently saw a distraught young lady weeping beside her car. "Do you need some help?" I asked.
"I knew I should have replaced the battery in this remote control door unlocker. Now I can't get into my car. Do you think that store would have a battery for this?"
"Hmmm, I dunno. Do you have an alarm, too?" I asked.
"No, just this remote," she answered, handing it and the car keys to me.
As I took the keys and manually unlocked the door, I said, "Why don't you drive over there and check about the batteries? It's a long walk."
Tech Support: What does the screen say now?
Caller: It says 'Hit ENTER when ready.'
Tech Support: Well?
Caller: How do I know when it's ready?
A man moved to New Mexico and called his credit company to change his address. When he told the girl where he was moving, she told him that she couldn't help him since they didn't issue cards outside of the United States!
My friend called his car insurance company to tell them to change his address from Texas to Vermont. The woman who took the call asked where Vermont was. As he tried to explain, she interrupted and said, "Look, I'm not stupid or anything, but what state is it in?"
Several years ago, we had an intern who was none too swift. One day, he was typing and turned to a secretary and said, "I'm almost out of typing paper. What do I do?"
"Just use copier machine paper," she told him.
With that, the intern took his last remaining blank piece of paper, put it on the photocopier and proceeded to make five blank copies.
One of our servers crashed. I was watching our new system administrator trying to restore it. He inserted a CD and needed to type a path name to a directory named "i386."
He started to type it and paused, asking me, "Where's the key for that line thing?"
I asked what he was talking about, and he said, "You know, that one that looks like an upside-down exclamation mark."
I replied, "You mean the letter 'i'?"
And he said, "Yeah, that's it!"
I was in a car dealership a while ago when a large motor home was towed into the garage. The front of the vehicle was in dire need of repair and the whole thing generally looked like it had been an extra in "Twister." I asked the manager what had happened. He told me that the driver had set the cruise control, and then went in back to make a sandwich.
ID: 17931
Tech
I used facebook for a few days and got addicted to it.
I've been studying since I was 6. Why the hell am I not addicted to it?
ID: 16129
Tech
Focus Magazine Interview with Bill Gates
Microsoft Code Has No Bugs (that Microsoft cares about)
---------------------------------------------------------
In an interview for German weekly magazine Focus (nr.43, October 23, 1995, pages 206-212), Microsoft`s Mr. Bill Gates has made some tements about software quality of MS products. After lengthy inquiries about how PCs should and could be used (including some angry comments on some questions which Mr. Gates evidently did not like), the interviewer comes to storage requirements of MS products; it ends with the following dispute:
---------------------------------------------------------
FOCUS: Every new release of a software which has less bugs than the older one is also more complex and has more features...
Gates: No, only if that is what'll sell!
FOCUS: But...
Gates: Only if that is what'll sell! We've never done a piece of software unless we thought it would sell. That's why everything we do in software ...it's really amazing: We do it because we think that's what customers want. That's why we do what we do.
FOCUS: But on the other hand, you would say: Okay, folks, if you don't like these new features, stay with the old version, and keep the bugs?
Gates: No! We have lots and lots of competitors. The new version, it's not there to fix bugs. That's not the reason we come up with a new version.
FOCUS: But there are bugs an any version which people would really like to have fixed.
Gates: No! There are no significant bugs in our released software that any significant number of users want fixed.
FOCUS: Oh, my God. I always get mad at my computer if MS Word swallows the page numbers of a document which I printed a couple of times with page numbers. If I complain to anybody they say "Well, upgrade from version 5.11 to 6.0".
Gates: No! If you really think there's a bug you should report a bug. Maybe you're not using it properly. Have you ever considered that?
FOCUS: Yeah, I did...
Gates: It turns out Luddites don't know how to use software properly, so you should look into that. The reason we come up with new versions is not to fix bugs. It's absolutely not. It's the stupidest reason to buy a new version I ever heard. When we do a new version we put in lots of new things that people are asking for, and so, in no sense, is stability a reason to move to a new version. It's never a reason.
FOCUS: How come I keep being told by computer vendors, "Well, we know about this bug, wait till the next version is there, it'll be fixed"? I hear this all the time. How come? If you're telling me there are no significant bugs in software and there is no reason to do a new version?
Gates: No. I'm saying: We don't do a new version to fix bugs. We don't. Not enough people would buy it. You can take a hundred people using Microsoft Word. Call them up and say, "Would you buy a new version because of bugs?"
You won't get a single person to say they'd buy a new version because of bugs. We'd never be able to sell a release on that basis.
FOCUS: Probably you have other contacts to your software developers. But if Mister Anybody, like me, calls up a store or a support line and says, "Hey listen, there's a bug" ... 90 percent of the time I get the answer "Oh, well, yeah, that's not too bad, wait to the next version and it'll be fixed". That's how the system works.
Gates: Guess how much we spend on phone calls every year.
FOCUS: Hm, a couple of million dollars?
Gates: 500 million dollars a year. We take every one of these phone calls and classify them. That's the input we use to do the next version. So it's like the worlds biggest feedback loop. People call in, we decide what to do on it. Do you want to know what percentage of those phonecalls relates to bugs in the software? Less than one percent.
FOCUS: So people call in to say "Hey listen, I would love to have this and that feature"?
Gates: Actually, that's about five percent. Most of them call to get advice on how to do a certain thing with the software. That's the primary thing. We could have you sit and listen to these phone calls. There are millions and millions of them. It really isn't statistically significant. Sit in and listen to Win 95 calls, sit in and listen to Word calls, and wait, just wait for weeks and weeks for someone to call in and say "Oh, I found a bug in this thing"....
FOCUS: So where does this common feeling of frustration come from that unites all the PC users? Everybody experiences it every day that these things simply don't work like they should.
Gates: Because it's cool. It's like, "Yeah, been there done that. Oh, yeah, I know that bug." I can understand that phenomenon sociologically, not technically.
---------------------------------------------------------
So:
* Bug reports are statistically, therefore actually, unimportant;
* If you want a bug fixed, you are (by definition) in the minority;
* Microsoft doesn't fix bugs because bug fixes are not a significant source of revenue;
* If you think you found a bug, you are wrong, because really it only means you're incompetent; and
* People only complain about bugs to show how cool they are, not because bugs cause any real problems.
ID: 15209
Tech
The Ultimate Computer stood at the end of the Ultimate Computer Company's production line.
When the guided tour arrived, a salesman stepped forward to give his prepared demo. "This baby here," he said, "is the Ultimate Computer. Ask it any question you wish and it will give you an intelligent answer."
A smartass stepped forward and asked the computer, "Where is my father?"
Immediately, the electronic gears went to work. Lights flashed, wheels buzzed and within seconds, a small card popped out. The card read, "Fishing Off Florida."
"Ha!" laughed the smartass. "Actually, my father is dead! That was a trick question."
The quick thinking salesman immediately replied that he was sorry the answer was unsatisfactory, but as the Ultimate Computer was precise, perhaps he might like to try rephrasing his question and try again.
"Ok," the smartass said, "where is my mother's husband?"
Again there was a buzzing of wheels and flashing lights until a small card popped out. The card read, "Dead - and your father is still fishing off Florida."
ID: 16122
Tech
Microsoft Corporation chair, CEO and all-around babe magnet Bill Gates announced yesterday the introduction of a new product for Windows 95: Microsoft Panhandler.
"The idea came to me the other day when a homeless man asked me for money," recalls Gates. "I suddenly realized that we were missing a golden opportunity. Here was a chance to make a profit without any initial monetary investment. Naturally, this man then became my competition, so I had my limo driver run over him several times."
Microsoft engineers have been working around the clock to complete Gates' vision of panhandling for the 21st century. "We feel that our program designers really understand how the poor and needy situation works," says Microsoft Homeless product leader Bernard Liu. "Except for the fact that they're stinking rich."
Microsoft Panhandler will be automatically installed with Windows 95. At random intervals, a dialog box pops up, asking the user if they could spare any change so that Microsoft has enough money to get a hot meal. ("This is a little lie," admits software engineer Adam Miller, "since our diet consists of Coke and Twinkies, but what panhandler doesn't embellish a little?") The user can click Yes, in which case a random amount of change between $.05 and $142.50 is transferred from the user's bank account to Microsoft's. The user can also respond No, in which case the program politely tells the user to have a nice day. The "No" button has not yet been implemented.
"We're experiencing a little trouble programming the No button," Bernard Liu says, "but we should definitely have it up and running within the next couple of years. Or at least by the time Windows 2014 comes out. Maybe."
Gates says this is just the start of an entire line of products. "Be on the lookout for products like Microsoft Mugger, which either takes $50 or erases your hard drive, and Microsoft Squeegee Guy, which will clean up your Windows for a dollar." (When Microsoft Squeegee Guy ships, Windows 95 will no longer automatically refresh your windows.)
But there are competitors on the horizon. Sun Microsystems and Oracle Corporation are introducing panhandling products of their own. "Gates is a few tacos short of a combination platter, if you get my drift," says Oracle Head Honcho and 3rd degree black belt Larry Ellison. "I mean, in the future, we don't need laptop computers asking you for change. You'll have an entire network of machines asking you for money." Gates responded with, "I know you are, but what am I?" Then general pandemonium ensued.
ID: 6824
Tech
1. You don't suffer from insomnia... you enjoy every minute of it.
2. Your pupils are dialated 24/7
3.*You don't have time for a girlfriend and would rather have a talking frog instead.
4. L337 is a common word in your household.
5. The targeting reticle from halo is permanently burned onto your retina... and you love it.
6. You know the correct pronunciation of MJOLNIR.
7. You have a microwave in your room.
8. Your dog can beat your friends at halo.
9. Your pug, 30 pounds over weight can physically kick your butt.
10. You've memorized the entire halo soundtrack.
ID: 14636
Tech
Tech Support: "All right. Now click 'OK'."
Customer: "Click 'OK'?"
Tech Support: "Yes, click 'OK'."
Customer: "Click 'OK'?"
Tech Support: "That's right. Click 'OK'."
Customer: "So I click 'OK', right?"
Tech Support: "Right. Click 'OK'."
Pause.
Customer: "I clicked 'Cancel'."
Tech Support: "YOU CLICKED 'CANCEL'???"
Customer: "That's what I was supposed to do, right?"
Tech Support: "No, you were supposed to click 'OK'."
Customer: "I thought you said to click 'Cancel'."
Tech Support: "NO. I said to click 'OK'."
Customer: "Oh."
Tech Support: "Now we have to start over."
Customer: "Why?"
Tech Support: "Because you clicked 'Cancel'."
Customer: "Wasn't I supposed to click 'Cancel'?"
Tech Support: "No. Forget that. Let's start from the top."
Customer: "Ok."
I spent the next fifteen minutes re-constructing the carefully crafted setup for this lady's unique computer.
Tech Support: "All right. Now, are you ready to click 'OK'?"
Customer: "Yes."
Tech Support: "Great. Now click 'OK'."
Pause.
Customer: "I clicked 'Cancel'."
And people wonder why my mouse pad has a target on it labeled "BANG HEAD HERE."
ID: 114
Tech
Tech Support
Just in case you think you are TC (technologically challenged). The following is an excerpt taken from a Wall Street Journal article:
1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.
2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
3. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer had labeled the diskettes, then rolled them into the typewriter to type the labels.
4. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies.
5. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.
6. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
7. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.
8. A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
9. A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer". The user had also tried turning the computer screen to face the printer - but that his computer still couldn't "see" the printer.
10. An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
11. Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"
12. True story from a Novell NetWire SysOp:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it." At this point the Tech Rep had to mute the caller, because he couldn't stand it. He was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!
13. Another IBM customer had troubles installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk - I couldn't even fit it in..." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.
14. In a similar incident, a customer had followed the instructions for installing software. The instructions said to remove the disk from it's cover and insert into the drive. The user had physically removed the casing of the disk and wondered why there were problems.
As Ripley would say, believe it or not!
+10,000 Jokes