ID: 17050
Tech
Tech Support: "I need you to right-click on the Open Desktop."
Customer: "OK."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "OK. Right-click again. So you see a pop-up menu?"
Customer: "No."
Tech Support: "OK, sir. Can you tell me what you have done up until this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click'."
_____________________________________________
Tech Support: "OK. In the bottom left-hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow! How can you see my screen from there?"
ID: 114
Tech
Tech Support
Just in case you think you are TC (technologically challenged). The following is an excerpt taken from a Wall Street Journal article:
1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.
2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
3. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer had labeled the diskettes, then rolled them into the typewriter to type the labels.
4. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies.
5. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.
6. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
7. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.
8. A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
9. A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer". The user had also tried turning the computer screen to face the printer - but that his computer still couldn't "see" the printer.
10. An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
11. Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"
12. True story from a Novell NetWire SysOp:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it." At this point the Tech Rep had to mute the caller, because he couldn't stand it. He was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!
13. Another IBM customer had troubles installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk - I couldn't even fit it in..." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.
14. In a similar incident, a customer had followed the instructions for installing software. The instructions said to remove the disk from it's cover and insert into the drive. The user had physically removed the casing of the disk and wondered why there were problems.
As Ripley would say, believe it or not!
ID: 11813
Tech
This apparently was a real memo sent at a computer company to its employees in all seriousness.
This memo is from an unnamed computer company. It went to all field engineers about a computer peripheral problem. The author of this memo was quite serious. The engineers rolled on the floor.
"Mouse Balls"
Mouse balls are now available as FRU (Field Replacement Units).
Therefore, if a mouse fails to operate or should it perform erratically, it may need a ball replacement. Because of the delicate nature of this procedure, replacement of mouse balls should only be attempted by properly trained personnel.
Before proceeding, determine the type of mouse balls by examining the underside of the mouse. Domestic balls will be larger and harder than foreign balls. Ball removal procedures differ depending upon the manufacturer of the mouse. Foreign balls can be replaced using the pop-off method. Domestic balls are replaced by the twist-off method. Mouse balls are not usually static sensitive. However, excessive handling can result in sudden discharge.
Upon completion of ball replacement, the mouse can be used immediately.
It is recommended that each replacer have a pair of spare balls for maintaining optimum customer satisfaction.
Any customer missing his balls should suspect local personnel of removing these necessary items.
ID: 10433
Tech
Scientists gathered three musicians together and asked them to name the greatest invention of the 20th century. The guitarist said the "wah-wah pedal" was the greatest invention.
After that, they asked the drummer and he said the "bass pedal" was the greatest invention.
Then finally, when asking the bass player, he said the "Stanley thermos" was the greatest invention.
Confused, they asked him how he figured that, and he said:
"Hot or cold how does it know, HOW DOES IT KNOW!?!?!?!"
ID: 115
Tech
I called a company and asked to speak to Bob. The person who answered said, "Bob is on vacation. Would you like to hold?"
I worked with an individual who plugged their power strip back into itself and for the life of them could not understand why their computer would not turn on.
"Do you know anything about this fax-machine?"
"A little. What's wrong?"
"Well, I sent a fax, and the recipient called back to say all she received was a cover-sheet and a blank page. I tried it again, and the same thing happened."
"How did you load the sheet?"
"It's a pretty sensitive memo, and I didn't want anyone else to read it by accident. So I folded it so only the recipient could open it and read it."
I recently saw a distraught young lady weeping beside her car. "Do you need some help?" I asked.
"I knew I should have replaced the battery in this remote control door unlocker. Now I can't get into my car. Do you think that store would have a battery for this?"
"Hmmm, I dunno. Do you have an alarm, too?" I asked.
"No, just this remote," she answered, handing it and the car keys to me.
As I took the keys and manually unlocked the door, I said, "Why don't you drive over there and check about the batteries? It's a long walk."
Tech Support: What does the screen say now?
Caller: It says 'Hit ENTER when ready.'
Tech Support: Well?
Caller: How do I know when it's ready?
A man moved to New Mexico and called his credit company to change his address. When he told the girl where he was moving, she told him that she couldn't help him since they didn't issue cards outside of the United States!
My friend called his car insurance company to tell them to change his address from Texas to Vermont. The woman who took the call asked where Vermont was. As he tried to explain, she interrupted and said, "Look, I'm not stupid or anything, but what state is it in?"
Several years ago, we had an intern who was none too swift. One day, he was typing and turned to a secretary and said, "I'm almost out of typing paper. What do I do?"
"Just use copier machine paper," she told him.
With that, the intern took his last remaining blank piece of paper, put it on the photocopier and proceeded to make five blank copies.
One of our servers crashed. I was watching our new system administrator trying to restore it. He inserted a CD and needed to type a path name to a directory named "i386."
He started to type it and paused, asking me, "Where's the key for that line thing?"
I asked what he was talking about, and he said, "You know, that one that looks like an upside-down exclamation mark."
I replied, "You mean the letter 'i'?"
And he said, "Yeah, that's it!"
I was in a car dealership a while ago when a large motor home was towed into the garage. The front of the vehicle was in dire need of repair and the whole thing generally looked like it had been an extra in "Twister." I asked the manager what had happened. He told me that the driver had set the cruise control, and then went in back to make a sandwich.
ID: 6789
Tech
If Oracle made toasters... They'd claim their toaster was compatible with all brands and styles of bread, but when you got it home, you'd discover the Bagel Engine was still in development, the Croissant Extension was three years away, and that, indeed, the whole appliance was just blowing smoke.
If Hewlett-Packard made toasters... They would market the Reverse Toaster, which takes in toast and gives you regular bread.
If IBM made toasters... They would want one big toaster, where people bring bread to be submitted for overnight toasting. IBM would claim a worldwide market for five, maybe six toasters.
If Xerox made toasters... You could toast one-sided or double-sided. Successive slices would get lighter and lighter. The toaster would jam your bread for you.
If Radio Shack made toasters... The staff would sell you a toaster, but not know anything about it. Or you could buy all the parts to build your own toaster.
If Thinking Machines made toasters... You would be able to toast 64,000 pieces of bread at the same time.
If Cray made toasters... They would cost $16 million, but would be faster than any other single-slice toaster in the world.
If the Rand Corporation made toasters... It would be a large, perfectly smooth, and seamless black cube. Every morning there would be a piece of toast on top of it. Their service department would have an unlisted phone number, and the blueprints for the box would be highly classified, government documents. The X-Files would have an episode about it.
If the NSA made toasters... Your toaster would have a secret trap door that only the NSA could access in case they needed to get at your toast for reasons of national security.
If Sony made toasters... The ToastMan, which would be barely larger than the single piece of bread it is meant to toast, and it could be conveniently attached to your belt.
If Timex made toasters... They would be cheap and small quartz-crystal wrist toasters that take a licking and keep on toasting.
If Fisher Price made toasters... 'Baby's First Toaster' would have a hand-crank that you turn to toast the bread and then pops it up like a jack-in-the-box.
If Microsoft made toasters... Every time you bought a loaf of bread, you would have to buy a toaster. You wouldn't have to take the toaster, but you'd still have to pay for it, anyway. Toaster '02 would weigh 15,000 pounds (requiring a reinforced steel countertop), draw enough electricity to power a small city, take up 95% of the space in your kitchen, would claim to be the first toaster that lets you control how light or dark you want your toast to be, and would secretly interrogate your other appliances to find out who made them. Everyone would hate Microsoft toasters, but nonetheless would buy them since most of the good bread only works with their toasters.
If Apple made toasters... It would do everything the Microsoft toaster does, but five years earlier.
ID: 12285
Tech
Yesterday,
All those backups seemed a waste of pay.
Now my database has gone away.
Oh I believe in yesterday.
Suddenly,
There's not half the files there used to be,
And there's a milestone hanging over me
The system crashed so suddenly.
I pushed something wrong
What it was I could not say.
Now all my data's gone
and I long for yesterday-ay-ay-ay.
Yesterday,
The need for back-ups seemed so far away.
I knew my data was all here to stay,
Now I believe in yesterday.
ID: 17931
Tech
I used facebook for a few days and got addicted to it.
I've been studying since I was 6. Why the hell am I not addicted to it?
ID: 17780
Tech
How dod the person take over the remote?
+10,000 Jokes