ID: 16129
Tech
Focus Magazine Interview with Bill Gates
Microsoft Code Has No Bugs (that Microsoft cares about)
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In an interview for German weekly magazine Focus (nr.43, October 23, 1995, pages 206-212), Microsoft`s Mr. Bill Gates has made some tements about software quality of MS products. After lengthy inquiries about how PCs should and could be used (including some angry comments on some questions which Mr. Gates evidently did not like), the interviewer comes to storage requirements of MS products; it ends with the following dispute:
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FOCUS: Every new release of a software which has less bugs than the older one is also more complex and has more features...
Gates: No, only if that is what'll sell!
FOCUS: But...
Gates: Only if that is what'll sell! We've never done a piece of software unless we thought it would sell. That's why everything we do in software ...it's really amazing: We do it because we think that's what customers want. That's why we do what we do.
FOCUS: But on the other hand, you would say: Okay, folks, if you don't like these new features, stay with the old version, and keep the bugs?
Gates: No! We have lots and lots of competitors. The new version, it's not there to fix bugs. That's not the reason we come up with a new version.
FOCUS: But there are bugs an any version which people would really like to have fixed.
Gates: No! There are no significant bugs in our released software that any significant number of users want fixed.
FOCUS: Oh, my God. I always get mad at my computer if MS Word swallows the page numbers of a document which I printed a couple of times with page numbers. If I complain to anybody they say "Well, upgrade from version 5.11 to 6.0".
Gates: No! If you really think there's a bug you should report a bug. Maybe you're not using it properly. Have you ever considered that?
FOCUS: Yeah, I did...
Gates: It turns out Luddites don't know how to use software properly, so you should look into that. The reason we come up with new versions is not to fix bugs. It's absolutely not. It's the stupidest reason to buy a new version I ever heard. When we do a new version we put in lots of new things that people are asking for, and so, in no sense, is stability a reason to move to a new version. It's never a reason.
FOCUS: How come I keep being told by computer vendors, "Well, we know about this bug, wait till the next version is there, it'll be fixed"? I hear this all the time. How come? If you're telling me there are no significant bugs in software and there is no reason to do a new version?
Gates: No. I'm saying: We don't do a new version to fix bugs. We don't. Not enough people would buy it. You can take a hundred people using Microsoft Word. Call them up and say, "Would you buy a new version because of bugs?"
You won't get a single person to say they'd buy a new version because of bugs. We'd never be able to sell a release on that basis.
FOCUS: Probably you have other contacts to your software developers. But if Mister Anybody, like me, calls up a store or a support line and says, "Hey listen, there's a bug" ... 90 percent of the time I get the answer "Oh, well, yeah, that's not too bad, wait to the next version and it'll be fixed". That's how the system works.
Gates: Guess how much we spend on phone calls every year.
FOCUS: Hm, a couple of million dollars?
Gates: 500 million dollars a year. We take every one of these phone calls and classify them. That's the input we use to do the next version. So it's like the worlds biggest feedback loop. People call in, we decide what to do on it. Do you want to know what percentage of those phonecalls relates to bugs in the software? Less than one percent.
FOCUS: So people call in to say "Hey listen, I would love to have this and that feature"?
Gates: Actually, that's about five percent. Most of them call to get advice on how to do a certain thing with the software. That's the primary thing. We could have you sit and listen to these phone calls. There are millions and millions of them. It really isn't statistically significant. Sit in and listen to Win 95 calls, sit in and listen to Word calls, and wait, just wait for weeks and weeks for someone to call in and say "Oh, I found a bug in this thing"....
FOCUS: So where does this common feeling of frustration come from that unites all the PC users? Everybody experiences it every day that these things simply don't work like they should.
Gates: Because it's cool. It's like, "Yeah, been there done that. Oh, yeah, I know that bug." I can understand that phenomenon sociologically, not technically.
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So:
* Bug reports are statistically, therefore actually, unimportant;
* If you want a bug fixed, you are (by definition) in the minority;
* Microsoft doesn't fix bugs because bug fixes are not a significant source of revenue;
* If you think you found a bug, you are wrong, because really it only means you're incompetent; and
* People only complain about bugs to show how cool they are, not because bugs cause any real problems.
ID: 11652
Tech
THIS IS A TRUE STORY!!! My cousin works as a technical support receptionist at a computer company. This is an actual conversation he had one day:
"Hi, I'm having trouble with my computer. It's not working!"
"Well, I'll do my best to help you."
*gets technical information for computer from caller*
"OK, can you press 'Control', then hold down 'Alt' and, then 'Delete'?"
"Hey, it's in French!"
"What is?"
"The keyboard?"
"*sigh* Well, can you press..."
"Oh, darn, I just noticed, the power's off!"
"Well, can you turn it on, please?"
"How?"
"Press the power button."
"Where is it?"
"It's normally a big button on the actual computer, not the monitor."
"Like the lizard?"
"Pardon me?"
"Oh, OK, I got it."
"OK, now press 'Control' and then 'I'..."
" 'I' as in Isabel or 'I' as in Irene?"
And so on and so on..... :) Customers can be so...difficult...
ID: 115
Tech
I called a company and asked to speak to Bob. The person who answered said, "Bob is on vacation. Would you like to hold?"
I worked with an individual who plugged their power strip back into itself and for the life of them could not understand why their computer would not turn on.
"Do you know anything about this fax-machine?"
"A little. What's wrong?"
"Well, I sent a fax, and the recipient called back to say all she received was a cover-sheet and a blank page. I tried it again, and the same thing happened."
"How did you load the sheet?"
"It's a pretty sensitive memo, and I didn't want anyone else to read it by accident. So I folded it so only the recipient could open it and read it."
I recently saw a distraught young lady weeping beside her car. "Do you need some help?" I asked.
"I knew I should have replaced the battery in this remote control door unlocker. Now I can't get into my car. Do you think that store would have a battery for this?"
"Hmmm, I dunno. Do you have an alarm, too?" I asked.
"No, just this remote," she answered, handing it and the car keys to me.
As I took the keys and manually unlocked the door, I said, "Why don't you drive over there and check about the batteries? It's a long walk."
Tech Support: What does the screen say now?
Caller: It says 'Hit ENTER when ready.'
Tech Support: Well?
Caller: How do I know when it's ready?
A man moved to New Mexico and called his credit company to change his address. When he told the girl where he was moving, she told him that she couldn't help him since they didn't issue cards outside of the United States!
My friend called his car insurance company to tell them to change his address from Texas to Vermont. The woman who took the call asked where Vermont was. As he tried to explain, she interrupted and said, "Look, I'm not stupid or anything, but what state is it in?"
Several years ago, we had an intern who was none too swift. One day, he was typing and turned to a secretary and said, "I'm almost out of typing paper. What do I do?"
"Just use copier machine paper," she told him.
With that, the intern took his last remaining blank piece of paper, put it on the photocopier and proceeded to make five blank copies.
One of our servers crashed. I was watching our new system administrator trying to restore it. He inserted a CD and needed to type a path name to a directory named "i386."
He started to type it and paused, asking me, "Where's the key for that line thing?"
I asked what he was talking about, and he said, "You know, that one that looks like an upside-down exclamation mark."
I replied, "You mean the letter 'i'?"
And he said, "Yeah, that's it!"
I was in a car dealership a while ago when a large motor home was towed into the garage. The front of the vehicle was in dire need of repair and the whole thing generally looked like it had been an extra in "Twister." I asked the manager what had happened. He told me that the driver had set the cruise control, and then went in back to make a sandwich.
ID: 1635
Tech
- Nice Set of Floppies!
- Hey, how 'bout I take off your cover and insert a bigger CPU.
- I'd like to play on your laptop.
- Need me to unzip your files?
- If you were an ISP, I'd dial you all day long!
- I'd like to boot up your PC!
- I'll bet my hard drive is the biggest you've ever seen!
- I've got a 21 inch... (monitor)
- I'd get a T3 to watch your streaming video...
- Your homepage or mine?
ID: 4670
Tech
Computer is very common nowadays and most of the people only know what are the computer short cut keys and buttons. This little list would help you when you are in times of need so that you won't go around saying the wrong things:
When you need help:
Dont's: Help!!! SOS!!!
Do's: F1
When you want to leave:
Dont's: cya! bye bye!
Do's: Alt + F4
When you are paying for something:
Dont's: Hand over your 100 dollar bill
Do's: Hand over your pay-pal account and password
When you are asking for an address
Dont's: Can you give me the address please
Do's: Can you give me the url please
When you want to find something:
Dont's: help me find something
Do's: Ctrl + F
When you are finding the washroom:
Dont's: Wheres the washroom?
Do's: Wheres the delete buttom?
When you need a check up:
Dont's: Doc, i need a full body check up
Do's: Doc, i need a full system scan
When you are sick:
Dont's: Take medicine
Do's: Ctrl+Alt+Delete
When you are asking for the price of a medical bill:
Dont's: How much does the operation cost?
Do's: How much does the changing of the Hard drive and power supply cost?
ID: 1339
Tech
When a guy's printer type began to grow faint, he called a local repair shop where a friendly man informed him that the printer probably needed only to be cleaned. Because the store charged $50 for such cleanings, he told him he might be better off reading the printer's manual and trying the job himself.
Pleasantly surprised by his candor, he asked, "Does your boss know that you discourage business?"
"Actually, it is my boss's idea," the employee replied sheepishly. "We usually make more money on repairs if we let people try to fix things themselves first."
ID: 6410
Tech
I had been doing Tech Support for Hewlett-Packard's DeskJet division for about a month when I had a customer call with a problem I just couldn't solve. She could not print yellow. All the other colors would print fine, which truly baffled me because the only true colors are cyan, magenta, and yellow. For instance, green is a combination of cyan and yellow, but green printed fine.
Every color of the rainbow printed fine except for yellow. I had the customer change ink cartridges. I had the customer delete and reinstall the drivers. Nothing worked. I asked my co-workers for help; they offered no new ideas.
After over two hours of troubleshooting, I was about to tell the customer to send the printer in to us for repair when she asked quietly,
"Should I try printing on a piece of white paper instead of this "yellow" construction paper?"
ID: 2233
Tech
An engineer, a systems analyst, and a programmer were on their way to a tech conference on the other side of the mountains.
Half way down the other side, the brakes gave out, and the engineer steered for all his life to keep the car from going clean off the edge.
It was at the last second, skidding sideways towards doom, that the car finally stopped. One tire dropped over the edge.
The three sprang from the car, shaking and panting. The engineer was the first to speak.
"We could have been killed! I would like to get under the car and see just what happened to those brakes. Something has to be fixed."
The systems analyst agreed. "Yes, but I'd like to see the design blueprints. We could fix the problem with these cars with a little research."
The programmer was scratching his head. "I wonder if that's repeatable."
ID: 12285
Tech
Yesterday,
All those backups seemed a waste of pay.
Now my database has gone away.
Oh I believe in yesterday.
Suddenly,
There's not half the files there used to be,
And there's a milestone hanging over me
The system crashed so suddenly.
I pushed something wrong
What it was I could not say.
Now all my data's gone
and I long for yesterday-ay-ay-ay.
Yesterday,
The need for back-ups seemed so far away.
I knew my data was all here to stay,
Now I believe in yesterday.
+10,000 Jokes