TECH

ID: 3413

Tech

Abbott and Costello's "Who's On First..." Meets the 21

ABBOTT: Ultimate SuperDuper Computer Store. Can I help you?
COSTELLO: Thanks. I'm setting up a home office in the den, and I'm thinking of buying a computer.
ABBOTT: Mac?
COSTELLO: No, the name is Bud.
ABBOTT: Your computer?
COSTELLO: I don't own a computer. I want to buy one.
ABBOTT: Mac?
COSTELLO: I told you, my name is Bud.
ABBOTT: What about Windows?
COSTELLO: Why? Does it get stuffy?
ABBOTT: Do you want a computer with Windows?
COSTELLO: I don't know. What do I see when I look out the windows?
ABBOTT: Wallpaper.

COSTELLO: Never mind the windows. I need a computer and software.
ABBOTT: Software that runs on Windows?
COSTELLO: No, on the computer! I need something I can use to write proposals, track expenses. You know, run a business. What have you got?
ABBOTT: Office.
COSTELLO: Yeah, for my office. Can you recommend anything?
ABBOTT: I just did.
COSTELLO: You just did what?
ABBOTT: Recommend something.
COSTELLO: You recommended something?
ABBOTT: Yes.
COSTELLO: For my office?
ABBOTT: Yes.
COSTELLO: Okay, what did you recommend for my office?
ABBOTT: Office.
COSTELLO: Yes, for my office.
ABBOTT: Office for Windows.

COSTELLO: I already have an office and it already has windows! Let's say I'm sitting at my computer, and I want to type a proposal. What do I need?
ABBOTT: Word.
COSTELLO: If I'm writing a proposal, I'm going to need lots of words. But what program do I load?
ABBOTT: Word.
COSTELLO: What word?
ABBOTT: The Word in Office.
COSTELLO: The only word in "office" is "office."
ABBOTT: The Word in Office for Windows.
COSTELLO: Which word in "office for windows"?
ABBOTT: The Word you get when you click the blue W.

COSTELLO: I'm going to click your big blue W if you don't give me a straight answer. Let's forget about words for a minute. What do I need if I want to watch a movie over the Internet?
ABBOTT: RealOne.
COSTELLO: Maybe a real movie, maybe a cartoon. What I watch is none of your business. But what do I need to watch it?
ABBOTT: RealOne.
COSTELLO: If it's a long movie I'll also want to watch reels two, three, and four. Can I watch reel four?
ABBOTT: Of course.
COSTELLO: Great! With what?
ABBOTT: RealOne.

COSTELLO: Okay, so I'm sitting at my computer and I want to watch a movie. What do I do?
ABBOTT: You click the blue 1.
COSTELLO: I click the blue one what?
ABBOTT: The blue 1.
COSTELLO: Is that different from the blue W?
ABBOTT: Of course it is. The blue 1 is RealOne. The blue W is Word.
COSTELLO: What word?
ABBOTT: The Word in Office for Windows.
COSTELLO: But there are three words in "office for windows"!
ABBOTT: No, just one. But it's the most popular Word in the world.
COSTELLO: It is?
ABBOTT: Yes, although to be fair there aren't many other Words left. It pretty much wiped out all the other Words.
COSTELLO: And that word is the real one?
ABBOTT: No. RealOne has nothing to do with Word. RealOne isn't even part of Office.

COSTELLO: Never mind; I don't want to get started with that again. But I also need something for bank accounts, loans, and so on. What do you have to help me track my money?
ABBOTT: Money.
COSTELLO: That's right. What do you have?
ABBOTT: Money.
COSTELLO: I need money to track my money?
ABBOTT: Money.
COSTELLO: Money comes bundled with my computer?
ABBOTT: Exactly. No extra charge.
COSTELLO: I get a bundle of money with my computer at no extra charge? How much money do I get?
ABBOTT: Just one copy.
COSTELLO: I get a copy of money. Isn't that illegal?
ABBOTT: No. We have a license from Microsoft to make copies of Money.
COSTELLO: Microsoft can license you to make money?
ABBOTT: Why not? They own it.

COSTELLO: Well, it's great that I'm going to get free money, but I'll still need to track it. Do you have anything for managing your money?
ABBOTT: Managing Your Money? That program disappeared years ago.
COSTELLO: Well, what do you sell in its place?
ABBOTT: Money.
COSTELLO: You sell money?
ABBOTT: Of course. But if you buy a computer from us, you get it for free.

COSTELLO: That's all very wonderful, but I'll be running a business. Do you have any software for, you know, accounting?
ABBOTT: Simply Accounting.
COSTELLO: Probably, but it might get a little complicated.
ABBOTT: If you don't want Simply Accounting, you might try M.Y.O.B.
COSTELLO: M.Y.O.B.? What does that stand for?
ABBOTT: Mind Your Own Business.
COSTELLO: I beg your pardon?
ABBOTT: No, that would be I.B.Y.P. I said M.Y.O.B.

COSTELLO: Look, I just need to do some accounting for my home business. You know - accounting? You do it with money.
ABBOTT: Of course you can do accounting with Money. But you may need more.
COSTELLO: More money?
ABBOTT: More than Money. Money can't do everything.

COSTELLO: I don't need a sermon! Okay, let's forget about money for the moment. I'm worried that my computer might . . . what's the word? Crash. And if my computer crashes, what can I use to restore my data?
ABBOTT: GoBack.
COSTELLO: Okay. I'm worried about my computer crashing and I need something to restore my data. What do you recommend?
ABBOTT: GoBack.
COSTELLO: How many times do I have to repeat myself?
ABBOTT: I've never asked you to repeat yourself. All I said was GoBack.

COSTELLO: How can I go back if I haven't even been anywhere? Okay, I'll go back. What do I need to write a proposal?
ABBOTT: Word.
COSTELLO: But I'll need lots of words to write a proposal.
ABBOTT: No, you only need one Word - the Word in Office for Windows.
COSTELLO: But there's three words in . . . Oh, never mind. *click*

ABBOTT: Hello? Hello? Customers! Why do they always hang up on me? Oh, well

ID: 13346

Tech

As Good As It Gets

"Computers in the future may weigh no more than 1.5 tons." - Popular Mechanics, forecasting the relentless march of science, 1949.

"I think there is a world market for maybe five computers." - Thomas Watson, chairman of IBM, 1943

"I have traveled the length and breadth of this country and talked with the best people, and I can assure you that data processing is a fad that won't last out the year." - The editor in charge of business books for Prentice Hall, 1957

"But what ... is it good for?" - Engineer at the Advanced Computing Systems Division of IBM, 1968, commenting on the microchip.

"There is no reason anyone would want a computer in their home." - Ken Olson, president, chairman and founder of Digital Equipment Corp., 1977

"So we went to Atari and said, 'Hey, we've got this amazing thing, even built with some of your parts, and what do you think about funding us? Or we'll give it to you. We just want to do it. Pay our salary, we'll come work for you.' And they said, 'No.' So then we went to Hewlett Packard, and they said, 'Hey, we don't need you. You haven't got through college yet.'" - Apple Computer Inc. founder Steve Jobs on attempts to get Atari and HP interested in his and Steve Wozniak's personal computer.

ID: 114

Tech

Oh, My, God

Tech Support

Just in case you think you are TC (technologically challenged). The following is an excerpt taken from a Wall Street Journal article:

1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.

2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

3. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer had labeled the diskettes, then rolled them into the typewriter to type the labels.

4. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies.

5. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.

6. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.

7. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.

8. A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.

9. A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer". The user had also tried turning the computer screen to face the printer - but that his computer still couldn't "see" the printer.

10. An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.

11. Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"

12. True story from a Novell NetWire SysOp:

Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it." At this point the Tech Rep had to mute the caller, because he couldn't stand it. He was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!

13. Another IBM customer had troubles installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk - I couldn't even fit it in..." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.

14. In a similar incident, a customer had followed the instructions for installing software. The instructions said to remove the disk from it's cover and insert into the drive. The user had physically removed the casing of the disk and wondered why there were problems.

As Ripley would say, believe it or not!

ID: 1339

Tech

Printer Repair

When a guy's printer type began to grow faint, he called a local repair shop where a friendly man informed him that the printer probably needed only to be cleaned. Because the store charged $50 for such cleanings, he told him he might be better off reading the printer's manual and trying the job himself.

Pleasantly surprised by his candor, he asked, "Does your boss know that you discourage business?"

"Actually, it is my boss's idea," the employee replied sheepishly. "We usually make more money on repairs if we let people try to fix things themselves first."

ID: 12132

Tech

Answering Machine Message 214

I'm only here in spirit at the moment, but if you'll leave your name and number, I will get back to you as soon as I'm here in person.

ID: 10746

Tech

Einstein and Newton

What is the similarity between Einstein and Newton?

Neither of them ever had a mobile phone!

ID: 9953

Tech

Etch-A-Sketch Tech Support

Q: My Etch-A-Sketch has all of these funny little lines all over the screen.
A: Pick it up and shake it.

Q: How do I turn my Etch-A-Sketch off?
A: Pick it up and shake it.

Q: What's the shortcut for Undo?
A: Pick it up and shake it.

Q: How do I create a New Document window?
A: Pick it up and shake it.

Q: How do I set the background and foreground to the same color?
A: Pick it up and shake it.

Q: What is the proper procedure for rebooting my Etch-A-Sketch?
A: Pick it up and shake it.

Q: How do I delete a document on my Etch-A-Sketch?
A: Pick it up and shake it.

Q: How do I save my Etch-A-Sketch document?
A: Don't shake it.

ID: 12168

Tech

Virtual Poetry

Remember when ram meant just a male sheep
And bugs and worms were just things that creep?
When a gopher and a mouse were li'l critters
And virus were microbes that gave one the shivers?

When a web was a sticky net that housed a spider
And nets were just strings all woven together?
When surfing was just riding an ocean wave
And a slip was dodging trouble with a close shave?

When a mime was a painted-face animated mute clown
And hackers were people who slashed things down?
When menus and servers were all about eating
And addresses and homes were places for living?

When Archie and Veronica were actually people
And trolls were pests that were considered mythical?
When mud was just slime and Spam was just food
And to 'finger' someone was not considered good?

When to chat and to talk still needed a voice...?
Now being online has all but mooted that choice.

ID: 3406

Tech

Carol was Having Trouble...

Carol was having trouble with her computer. So she called Glenn, the computer guy, over to her desk. Glenn clicked a couple buttons and solved the problem.

As he was walking away, Carol called after him, "So, what was wrong?" And he replied, "It was an ID Ten T Error."

A puzzled expression ran riot over Carol's face. "An ID Ten T Error? What's that ... in case I need to fix it again??"

He gave her a grin... "Haven't you ever heard of an ID Ten T Error before?" "No," replied Carol. "Write it down," he said, "and I think you'll figure it out."

(She wrote...) I D 1 0 T

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