ID: 14636
Tech
Tech Support: "All right. Now click 'OK'."
Customer: "Click 'OK'?"
Tech Support: "Yes, click 'OK'."
Customer: "Click 'OK'?"
Tech Support: "That's right. Click 'OK'."
Customer: "So I click 'OK', right?"
Tech Support: "Right. Click 'OK'."
Pause.
Customer: "I clicked 'Cancel'."
Tech Support: "YOU CLICKED 'CANCEL'???"
Customer: "That's what I was supposed to do, right?"
Tech Support: "No, you were supposed to click 'OK'."
Customer: "I thought you said to click 'Cancel'."
Tech Support: "NO. I said to click 'OK'."
Customer: "Oh."
Tech Support: "Now we have to start over."
Customer: "Why?"
Tech Support: "Because you clicked 'Cancel'."
Customer: "Wasn't I supposed to click 'Cancel'?"
Tech Support: "No. Forget that. Let's start from the top."
Customer: "Ok."
I spent the next fifteen minutes re-constructing the carefully crafted setup for this lady's unique computer.
Tech Support: "All right. Now, are you ready to click 'OK'?"
Customer: "Yes."
Tech Support: "Great. Now click 'OK'."
Pause.
Customer: "I clicked 'Cancel'."
And people wonder why my mouse pad has a target on it labeled "BANG HEAD HERE."
ID: 179
Tech
1. Honest and hard-working policemen are traditionally gunned down three days before their retirement.
2. All beds have special L-shaped sheets that reach the armpit level of a woman, but only the waist level of the man lying beside her.
3. At least one of a pair of identical twins is born evil.
4. All grocery bags contain at least one stick of French bread.
5. Rather than wasting bullets, megalomaniacs prefer to kill their arch enemies using complicated machinery involving fuses, pulley systems, deadly gasses, lasers, and man-eating sharks, which will allow their captives at least a half-hour to escape.
6. You're very likely to survive any battle in any war unless you make the mistake of showing someone a picture of your sweetheart back home.
7. A man will show no pain while taking the most ferocious beating, but will wince when a woman tries to clean his wounds.
8. If a large pane of glass is visible, someone will be thrown through it before long.
9. If staying in a haunted house, women should investigate any strange noises in their most revealing underwear.
10 Even when driving down a perfectly straight road, it is necessary to turn the steering wheel vigorously from left to right every few moments.
11. All bombs are fitted with electronic timing devices with large red readouts so you know exactly when they're going to go off, but luckily you'll always blindly choose to cut the right wire.
12. When someone has a good reason for doing something, they will most likely be hated by everyone.
ID: 2860
Tech
How do you know, your computer hates you?
When it grows and pop ups.
ID: 114
Tech
Tech Support
Just in case you think you are TC (technologically challenged). The following is an excerpt taken from a Wall Street Journal article:
1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.
2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
3. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer had labeled the diskettes, then rolled them into the typewriter to type the labels.
4. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies.
5. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.
6. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
7. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.
8. A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
9. A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer". The user had also tried turning the computer screen to face the printer - but that his computer still couldn't "see" the printer.
10. An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
11. Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"
12. True story from a Novell NetWire SysOp:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it." At this point the Tech Rep had to mute the caller, because he couldn't stand it. He was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!
13. Another IBM customer had troubles installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk - I couldn't even fit it in..." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.
14. In a similar incident, a customer had followed the instructions for installing software. The instructions said to remove the disk from it's cover and insert into the drive. The user had physically removed the casing of the disk and wondered why there were problems.
As Ripley would say, believe it or not!
ID: 11652
Tech
THIS IS A TRUE STORY!!! My cousin works as a technical support receptionist at a computer company. This is an actual conversation he had one day:
"Hi, I'm having trouble with my computer. It's not working!"
"Well, I'll do my best to help you."
*gets technical information for computer from caller*
"OK, can you press 'Control', then hold down 'Alt' and, then 'Delete'?"
"Hey, it's in French!"
"What is?"
"The keyboard?"
"*sigh* Well, can you press..."
"Oh, darn, I just noticed, the power's off!"
"Well, can you turn it on, please?"
"How?"
"Press the power button."
"Where is it?"
"It's normally a big button on the actual computer, not the monitor."
"Like the lizard?"
"Pardon me?"
"Oh, OK, I got it."
"OK, now press 'Control' and then 'I'..."
" 'I' as in Isabel or 'I' as in Irene?"
And so on and so on..... :) Customers can be so...difficult...
ID: 17772
Tech
Attempting to enter a case-sensitive password with caps-lock on.
Not checking to ensure that the computer is indeed plugged in.
Clicking Yes on message boxes without reading them properly and deleting important files.
Forgetting to plug an ethernet cable into their laptop's network card when in the office.
Allowing sessions to timeout when using a web application.
Erroneous data entry.
ID: 13346
Tech
"Computers in the future may weigh no more than 1.5 tons." - Popular Mechanics, forecasting the relentless march of science, 1949.
"I think there is a world market for maybe five computers." - Thomas Watson, chairman of IBM, 1943
"I have traveled the length and breadth of this country and talked with the best people, and I can assure you that data processing is a fad that won't last out the year." - The editor in charge of business books for Prentice Hall, 1957
"But what ... is it good for?" - Engineer at the Advanced Computing Systems Division of IBM, 1968, commenting on the microchip.
"There is no reason anyone would want a computer in their home." - Ken Olson, president, chairman and founder of Digital Equipment Corp., 1977
"So we went to Atari and said, 'Hey, we've got this amazing thing, even built with some of your parts, and what do you think about funding us? Or we'll give it to you. We just want to do it. Pay our salary, we'll come work for you.' And they said, 'No.' So then we went to Hewlett Packard, and they said, 'Hey, we don't need you. You haven't got through college yet.'" - Apple Computer Inc. founder Steve Jobs on attempts to get Atari and HP interested in his and Steve Wozniak's personal computer.
ID: 17324
Tech
Once upon a time in a land where everyone updates there Facebook status every 5 seconds, there was a young girl named Isabel. When Isabel was reading her cereal box, she thought "Oh.Maybe I should check my Facebook." So Isabel walked over to her Mac and sat down. She typed in Facebook.com and clicked enter. But when she tried to sign in, it said "cookies required." "Okay." Isabel said so she walked into the kitchen and over to the cupboard and looked for some cookies. But she did not find any. So Isabel went to Hyvee with her mom and bought some cookie mix. 10 minutes later she had some cookies.So Isabel got her dads hand saw and sawed the Mac in half. Afterwards, she stuffed every single crumb of cookie inside that computer,and duct taped it back together
ID: 16145
Tech
The best way to accelerate Windows is through one.
+10,000 Jokes