ID: 14636
Tech
Tech Support: "All right. Now click 'OK'."
Customer: "Click 'OK'?"
Tech Support: "Yes, click 'OK'."
Customer: "Click 'OK'?"
Tech Support: "That's right. Click 'OK'."
Customer: "So I click 'OK', right?"
Tech Support: "Right. Click 'OK'."
Pause.
Customer: "I clicked 'Cancel'."
Tech Support: "YOU CLICKED 'CANCEL'???"
Customer: "That's what I was supposed to do, right?"
Tech Support: "No, you were supposed to click 'OK'."
Customer: "I thought you said to click 'Cancel'."
Tech Support: "NO. I said to click 'OK'."
Customer: "Oh."
Tech Support: "Now we have to start over."
Customer: "Why?"
Tech Support: "Because you clicked 'Cancel'."
Customer: "Wasn't I supposed to click 'Cancel'?"
Tech Support: "No. Forget that. Let's start from the top."
Customer: "Ok."
I spent the next fifteen minutes re-constructing the carefully crafted setup for this lady's unique computer.
Tech Support: "All right. Now, are you ready to click 'OK'?"
Customer: "Yes."
Tech Support: "Great. Now click 'OK'."
Pause.
Customer: "I clicked 'Cancel'."
And people wonder why my mouse pad has a target on it labeled "BANG HEAD HERE."
ID: 114
Tech
Tech Support
Just in case you think you are TC (technologically challenged). The following is an excerpt taken from a Wall Street Journal article:
1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.
2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
3. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer had labeled the diskettes, then rolled them into the typewriter to type the labels.
4. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies.
5. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.
6. Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
7. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.
8. A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally.
9. A confused caller to IBM was having troubles printing documents. He told the technician that the computer had said it "couldn't find printer". The user had also tried turning the computer screen to face the printer - but that his computer still couldn't "see" the printer.
10. An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.
11. Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked "What power switch?"
12. True story from a Novell NetWire SysOp:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it." At this point the Tech Rep had to mute the caller, because he couldn't stand it. He was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!
13. Another IBM customer had troubles installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk - I couldn't even fit it in..." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.
14. In a similar incident, a customer had followed the instructions for installing software. The instructions said to remove the disk from it's cover and insert into the drive. The user had physically removed the casing of the disk and wondered why there were problems.
As Ripley would say, believe it or not!
ID: 10014
Tech
It's pretty bad if you start typing "lol" as if it were a sentence (Lol.)
Its worse if you start saying, "laugh out loud" in everday conversations.
It's absolutely horrible if you actually say, "l-o-l."
ID: 11579
Tech
'Twas the night before Christmas, when all through the Net,
There were hackers a surfing. Nerds? Yeah, you bet.
The e-mails were stacked by the inbox with care,
In hopes that St. Nicholas soon would be there.
The newbies were nestled all snug by their screens,
While visions of Java danced in their dreams.
My wife on the sofa and me with a snack,
We just settled down at my rig (it's a Mac).
When out in the Web there arose such a clatter,
I jumped to the site to see what was the matter.
To a new page my Mac flew like a flash,
Then made a slight gurgle. It started to crash!
I gasped at the thought and started to grouse,
Then turned my head sideways and clicked on my mouse.
When what to my wondering eyes should appear,
My Mac jumped to a page that wasn't quite clear.
When the image resolved, so bright and so quick,
I knew in a moment it must be St. Nick!
More rapid than mainframes, more graphics they came,
Then Nick glanced toward my screen, my Mac called them by name;
"Now Compaq! Now Acer!" my speaker did reel;
"On Apple! On Gateway!" Santa started to squeal!
"Jump onto the circuits! And into the chip!
Now speed it up! Speed it up! Make this thing hip!"
The screen gave a flicker, he was into my "Ram",
Then into my room rose a full hologram!
He was dressed in all red, from his head to his shoes,
Which were black (the white socks he really should lose).
He pulled out some discs he had stored in his backpack.
Santa looked like a dude who was rarin' to hack!
His eyes, how they twinkled! His glasses, how techno!
This ain't the same Santa that I used to know!
With a wink of his eye and a nod of his head,
Santa soon let me know I had nothing to dread.
He spoke not a word, gave my Mac a quick poke,
And accessed my C drive with only a stroke.
He defragged my hard drive, and added a "Dimm",
Then threw in some cool games, just on a whim!
He worked without noise, his fingers they flew!
He distorted some pictures with Kai's Power Goo!
He updated Office, Excel and Quicken,
Then added a screensaver with a red clucking chicken!
My eyes widened a bit, my mouth stood agape,
As he added the latest version of Netscape.
The drive gave a whirl, as if it were pleased,
St. Nick coyly smiled, the computer appeased.
Then placing his finger on the bridge of his nose,
Santa turned into nothing but ones and zeros!
He flew back into my screen and through my uplink,
Back into the net with barely a blink.
But I heard his sweet voice as he flew from my sight,
"Happy surfing to all, and to all a good byte!"
ID: 7765
Tech
A mechanical engineer, an electrical engineer and a MCSE (Microsoft Certified Systems Engineer) were out driving, when their car broke down, and they couldn't get it started.
The mechanical engineer suggested that it was a failure somewhere in the drive train, but after checking it out he found that the engine and transmission were fine.
The electrical engineer thought it might be the ignition system; lifted the hood, checked for a spark, and found that everything was OK.
The MCSE was driving, and suddenly gets out of the car, slams the door, opens the hood and looks inside, slams that, gets back into the car, opens and closes all the windows and looks at his passengers and says, "There, it should start right up now..."
ID: 12148
Tech
ere is a chasm
of carbon and silicon
the software can't bridge.
Yesterday it worked
Today it is not working
Windows is like that
To have no errors
Would be life without meaning
No struggle, no joy
You step in the stream,
but the water has moved on.
This page is not here.
No keyboard present
Hit F1 to continue
Zen engineering?
Hal, open the file
Hal, open the damn file, Hal
Open the file, please Hal
Out of memory.
We wish to hold the whole sky,
But we never will.
Having been erased,
The document you're seeking
Must now be retyped.
The ten thousand things
How long do any persist?
Netscape, too, has gone.
Rather than a beep
Or a rude error message,
These words: "File not found."
Serious error.
All shortcuts have disappeared
Screen. Mind. Both are blank.
ID: 10746
Tech
What is the similarity between Einstein and Newton?
Neither of them ever had a mobile phone!
ID: 12137
Tech
The Web site you seek
cannot be located but
countless others exist
Three things are certain:
Death, taxes, and lost data.
Guess which has occurred.
Everything is gone;
Your life's work has been destroyed.
Squeeze trigger (yes/no)?
Windows NT crashed.
I am the Blue Screen of Death.
No one hears your screams.
Seeing my great fault
Through darkening blue windows
I begin again
The code was willing,
It considered your request,
But the chips were weak.
Printer not ready.
Could be a fatal error.
Have a pen handy?
A file that big?
It might be very useful.
But now it is gone.
Errors have occurred.
We won't tell you where or why.
Lazy programmers.
Server's poor response
Not quick enough for browser.
Timed out, plum blossom.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.
Login incorrect.
Only perfect spellers may
enter this system.
This site has been moved.
We'd tell you where, but then we'd
have to delete you.
Wind catches lily
scatt'ring petals to the wind:
segmentation fault
ABORTED effort:
Save and close all that you have.
You ask way too much.
First snow, then silence.
This thousand dollar screen dies
so beautifully.
With searching comes loss
and the presence of absence:
"My Novel" not found.
The Tao that is seen
Is not the true Tao, until
You bring fresh toner.
The Web site you seek
cannot be located but
endless others exist.
Stay the patient course
Of little worth is your ire
The network is down
A crash reduces
your expensive computer
to a simple stone.
ID: 9617
Tech
By following the instructions below, you should have error-free, long-lasting floppy disks.
1. Never leave diskettes in the disk drive, as data can leak out of the disk and corrode the inner mechanics of the drive. Diskettes should be rolled up and stored in pencil holders.
2. Diskettes should be cleaned and waxed once a week. Microscopic metal particles can be removed by waving a powerful magnet over the surface of the disk. Any stubborn metallic shavings can be removed with scouring powder and soap. When waxing the diskettes, make sure the surface is even. This will allow the diskette to spin faster, resulting in better access time.
3. Do not fold diskettes unless they do not fit into the drive. "Big" diskettes may be folded and used in "little" disk drives.
4. Never insert a diskette into the drive upside down. The data can fall off the surface of the disk and jam the intricate mechanics of the drive.
5. Diskettes cannot be backed up by running them through the xerox machine. If your data is going to need to be backed up, simply insert two diskettes into the drive. Whenever you update a document, the data will be written on both diskettes.
6. Diskettes should not be inserted or removed from the drive while the red light is flashing. Doing so could result in smeared or possibly unreadable text. Occasionally the red light remains flashing in what is known as a "hung" or "hooked" state. If your system is "hooking" you will probably need to insert a few coins before being allowed access to the slot.
7. If your diskette is full and you need more storage space, remove the disk from the drive and shake vigorously for 2 minutes. This will pack the data enough (Data Compression) to allow for more storage. Be sure to cover all the openings with scotch tape to prevent loss data.
8. Access time can be greatly improved by cutting more holes in the diskette jacket. This will provide more simultaneous access points to the disk.
9. Diskettes may be used as coasters for beverage glasses, provided that they are properly waxed beforehand. Be sure to wipe the diskettes dry before using. (see item 2 above)
10. Never use scissors and glue to manually edit documents. The data is stored much too small for the naked eye, and you may end up with data from some other document stuck in the middle of your document. Razor blades and scotch tape may be used, however, provided the user is equipped with an electron microscope.
11. Periodically spray diskettes with insecticide to prevent system bugs from spreading.
+10,000 Jokes